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Call center operator

Call center operator

სამსახურის კატეგორია: call center operator
დასაქმების ტიპი: full time
ლოკაცია: Feikarta 38

“Avtobani” company announces a vacancy for the position of call center operator

“Avtobani” is a leading company in the auto spare parts and auto service industry. The company offers customers a wide range of products from the world’s leading brands.

The goal of “Autobani” company is to establish a long-term, stable and development-oriented relationship with each employee.

Function-duties:

  • Answer incoming calls promptly;
  • providing maximum information to the user;
  • Timely and operative identification of the content of the call, detailed study and redirection in the appropriate direction;
  • close daily communication with the sales team;
  • periodic reporting of incoming calls to the immediate supervisor;
  • thorough knowledge of the company’s service standard;
  • timely informing of the direct supervisor in case of problem;
  • Periodically/as desired, developing recommendations related to the operation of the call center service and offering them to the immediate supervisor;
  • creation of an electronic database of incoming calls and analytics (call content, number of calls, etc.);
  • Periodically making calls to the customer about the services provided for the purpose of telephone research (satisfaction research, quality monitoring, etc.);
  • performance of other additional tasks by the immediate supervisor;

Basic requirements:

  • high education;
  • At least 1 year of work experience in a similar position;
  • Knowledge of automobiles at an amateur level will be considered an advantage;
  • command of a foreign language at a conversational level;
  • Possession of office programs at working level (MS Office);

Personal characteristics:

  • high sense of responsibility;
  • sociable;
  • organized;
  • detail oriented;
  • punctual;
  • hard working;
  • result oriented;
  • Ability to work in a team;
  • ability to work in a stressful environment;
  • negotiation skills;

Autobani company offers:

  • modern and orderly working environment;
  • professional and friendly team;
  • the possibility of career development;
  • feeding
  • health insurance;
  • special conditions of services available in the company for employees;

Additional information:

  • Location: St. Tbilisi, Feikarta Street N38

Interested persons, please send your CV to e-mail hr@autobani.com Please indicate the title of the vacancy in the subject of the e-mail. CVs sent without a title will not be considered. Only selected candidates will be contacted to participate in the competition.

wish you Good luck!

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