{"id":64822,"date":"2022-12-13T06:08:35","date_gmt":"2022-12-13T06:08:35","guid":{"rendered":"https:\/\/autobani.com\/vacancies\/call-center-operator\/"},"modified":"2023-01-24T11:21:19","modified_gmt":"2023-01-24T11:21:19","slug":"call-center-operator","status":"publish","type":"awsm_job_openings","link":"https:\/\/autobani.com\/en\/vacancies\/call-center-operator\/","title":{"rendered":"Call center operator"},"content":{"rendered":"\n<p><strong>&#8220;Avtobani&#8221;<\/strong> company announces a vacancy for the position of <strong>call center operator<\/strong><\/p>\n\n\n\n<p><strong>&#8220;Avtobani&#8221; is<\/strong> a leading company in the auto spare parts and auto service industry. The company offers customers a wide range of products from the world&#8217;s leading brands.<\/p>\n\n\n\n<p>The goal <strong>of &#8220;Autobani&#8221; company<\/strong> is to establish a long-term, stable and development-oriented relationship with each employee.<\/p>\n\n\n\n<p><strong>Function-duties:<\/strong><\/p>\n\n\n\n<ul>\n<li>Answer incoming calls promptly;<\/li>\n\n\n\n<li>providing maximum information to the user;<\/li>\n\n\n\n<li>Timely and operative identification of the content of the call, detailed study and redirection in the appropriate direction;<\/li>\n\n\n\n<li>close daily communication with the sales team;<\/li>\n\n\n\n<li>periodic reporting of incoming calls to the immediate supervisor;<\/li>\n\n\n\n<li>thorough knowledge of the company&#8217;s service standard;<\/li>\n\n\n\n<li>timely informing of the direct supervisor in case of problem;<\/li>\n\n\n\n<li>Periodically\/as desired, developing recommendations related to the operation of the call center service and offering them to the immediate supervisor;<\/li>\n\n\n\n<li>creation of an electronic database of incoming calls and analytics (call content, number of calls, etc.);<\/li>\n\n\n\n<li>Periodically making calls to the customer about the services provided for the purpose of telephone research (satisfaction research, quality monitoring, etc.);<\/li>\n\n\n\n<li>performance of other additional tasks by the immediate supervisor;<\/li>\n<\/ul>\n\n\n\n<p><strong>Basic requirements:<\/strong><\/p>\n\n\n\n<ul>\n<li>high education;<\/li>\n\n\n\n<li>At least 1 year of work experience in a similar position;<\/li>\n\n\n\n<li>Knowledge of automobiles at an amateur level will be considered an advantage;<\/li>\n\n\n\n<li>command of a foreign language at a conversational level;<\/li>\n\n\n\n<li>Possession of office programs at working level (MS Office);<\/li>\n<\/ul>\n\n\n\n<p><strong>Personal characteristics:<\/strong><\/p>\n\n\n\n<ul>\n<li>high sense of responsibility;<\/li>\n\n\n\n<li>sociable;<\/li>\n\n\n\n<li>organized;<\/li>\n\n\n\n<li>detail oriented;<\/li>\n\n\n\n<li>punctual;<\/li>\n\n\n\n<li>hard working;<\/li>\n\n\n\n<li>result oriented;<\/li>\n\n\n\n<li>Ability to work in a team;<\/li>\n\n\n\n<li>ability to work in a stressful environment;<\/li>\n\n\n\n<li>negotiation skills;<\/li>\n<\/ul>\n\n\n\n<p><strong>Autobani company offers:<\/strong><\/p>\n\n\n\n<ul>\n<li>modern and orderly working environment;<\/li>\n\n\n\n<li>professional and friendly team;<\/li>\n\n\n\n<li>the possibility of career development;<\/li>\n\n\n\n<li>feeding<\/li>\n\n\n\n<li>health insurance;<\/li>\n\n\n\n<li>special conditions of services available in the company for employees;<\/li>\n<\/ul>\n\n\n\n<p><strong>Additional information:<\/strong><\/p>\n\n\n\n<ul>\n<li>Location: St. Tbilisi, Feikarta Street N38<\/li>\n<\/ul>\n\n\n\n<p>Interested persons, please send your CV to e-mail hr@autobani.com Please indicate the title of the vacancy in the subject of the e-mail. CVs sent without a title will not be considered. Only selected candidates will be contacted to participate in the competition.<\/p>\n\n\n\n<p><strong> <\/strong><strong>wish you<\/strong><strong> <\/strong><strong>Good luck!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Avtobani&#8221; company announces a vacancy for the position of call center operator &#8220;Avtobani&#8221; is a leading company in the auto spare parts and auto service industry. The company offers customers a wide range of products from the world&#8217;s leading brands. The goal of &#8220;Autobani&#8221; company is to establish a long-term, stable and development-oriented relationship with [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"template":"","meta":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/autobani.com\/en\/wp-json\/wp\/v2\/awsm_job_openings\/64822"}],"collection":[{"href":"https:\/\/autobani.com\/en\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/autobani.com\/en\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/autobani.com\/en\/wp-json\/wp\/v2\/users\/12"}],"wp:attachment":[{"href":"https:\/\/autobani.com\/en\/wp-json\/wp\/v2\/media?parent=64822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}